Administrative Support

  • Diary and Calendar management
  • Setting reminders
  • Call handling including monitoring of voicemails
  • Inbox and Email management
  • Travel arrangements
  • Cloud file management (Dropbox, Google Drive etc)
  • Data entry
  • CRM management including database management
  • Create Forms
  • Document creation and editing
  • Preparing and editing Power point Presentations
  • Drafting letters, emails or internal communications
  • Meeting preparation and support
  • Research
  • Personal online shopping
  • Sourcing and sending cards/gifts
  • Office management
     

Email Management

  • Setting up email accounts in Office 365 / Google workspace (or similar platforms)
  • Set up folder / tags / label structures depending on software
  • Replying to incoming emails
  • Flagging and filing emails
  • Unsubscribing from unwanted email lists
  • Email archive
  • Deleting spam and junk
  • Forwarding inquiries/messages to appropriate team members
  • Drafting email responses including canned responses
  • Archiving emails
  • Following up on sent emails that require a response

Customer Service

  • Processing orders
  • Responding to customer service tickets
  • Handling customer inquiries
  • Processing refunds
  • Chasing outstanding payments
  • Monitoring customer service channels
  • Respond to initial enquiries including sending canned responses
  • Warm prospecting of leads
  • Setting up or maintaining a CRM tool
  • Client nurturing

Event Management

  • Find venues
  • Research guest speakers
  • Establish communications with guest speakers/attendees
  • Create promotional materials for the event
  • Manage the logistics of the actual event
  • Manage attendee lists
  • Arrange supporting materials (name badges, conference packs etc)
  • Manage post-event feedback
     

Technical Design

  • Using industry-standard CAD software to create precise designs and plans
  • Capturing accurate measurements and translating them into detailed drawings
  • Visualising spaces and understanding dimensions in a practical context
  • Reading drawings using scales and taking measurements

Social Media

  • General Social Media Management tasks
  • Creation of social media accounts / profiles
  • Creation and scheduling of social media content
  • Creation of social media graphics including banners, headers and backgrounds and
  • sourcing images
  • Monitoring of social media accounts and responding to enquiries and interactions

Finance

  • Create invoice templates
  • Sending invoices
  • Processing payments / invoices / receipts
  • Chasing late payments
  • Send payment reminders
     

ECommerce/ Online Shop Management

  • Uploading product details
  • Writing product descriptions
  • Manage marketplace accounts
  • Processing orders
  • Manage the inventory

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