Administrative Support
- Diary and Calendar management
- Setting reminders
- Call handling including monitoring of voicemails
- Inbox and Email management
- Travel arrangements
- Cloud file management (Dropbox, Google Drive etc)
- Data entry
- CRM management including database management
- Create Forms
- Document creation and editing
- Preparing and editing Power point Presentations
- Drafting letters, emails or internal communications
- Meeting preparation and support
- Research
- Personal online shopping
- Sourcing and sending cards/gifts
- Office management
Email Management
- Setting up email accounts in Office 365 / Google workspace (or similar platforms)
- Set up folder / tags / label structures depending on software
- Replying to incoming emails
- Flagging and filing emails
- Unsubscribing from unwanted email lists
- Email archive
- Deleting spam and junk
- Forwarding inquiries/messages to appropriate team members
- Drafting email responses including canned responses
- Archiving emails
- Following up on sent emails that require a response
Customer Service
- Processing orders
- Responding to customer service tickets
- Handling customer inquiries
- Processing refunds
- Chasing outstanding payments
- Monitoring customer service channels
- Respond to initial enquiries including sending canned responses
- Warm prospecting of leads
- Setting up or maintaining a CRM tool
- Client nurturing
Event Management
- Find venues
- Research guest speakers
- Establish communications with guest speakers/attendees
- Create promotional materials for the event
- Manage the logistics of the actual event
- Manage attendee lists
- Arrange supporting materials (name badges, conference packs etc)
- Manage post-event feedback
Technical Design
- Using industry-standard CAD software to create precise designs and plans
- Capturing accurate measurements and translating them into detailed drawings
- Visualising spaces and understanding dimensions in a practical context
- Reading drawings using scales and taking measurements
Social Media
- General Social Media Management tasks
- Creation of social media accounts / profiles
- Creation and scheduling of social media content
- Creation of social media graphics including banners, headers and backgrounds and
- sourcing images
- Monitoring of social media accounts and responding to enquiries and interactions
Finance
- Create invoice templates
- Sending invoices
- Processing payments / invoices / receipts
- Chasing late payments
- Send payment reminders
ECommerce/ Online Shop Management
- Uploading product details
- Writing product descriptions
- Manage marketplace accounts
- Processing orders
- Manage the inventory